Shipping policy

Mobility Harbour ships nationwide across the United States. Because many of our products ship directly from the manufacturer rather than from a central Mobility Harbour warehouse, delivery timelines and carrier procedures can vary by product. This policy explains what to expect.

How Your Order Ships

Most of the equipment we sell is shipped directly from Pride Mobility Products Corporation or its authorized fulfillment partners, rather than from our own facility. As a result, packaging, carrier selection, and delivery timelines are determined in part by the manufacturer, and can vary by product and by your location.

Small Parcel Items

Smaller, lighter items (such as accessories and select travel/folding equipment) typically ship via standard parcel carrier (for example, UPS or FedEx) and generally do not require a signature at delivery.

Freight Delivery — Larger Equipment

Larger equipment — including power wheelchairs, power lift recliners, mobility scooters, and power mobility vehicles (PMVs) — typically ships via freight carrier rather than standard parcel service. The freight carrier will generally contact you directly to schedule a convenient delivery window once your order reaches their local terminal.

Please make sure a valid phone number is provided at checkout so the carrier can reach you to schedule delivery.

Delivery Timelines

Delivery timelines vary by product, manufacturer stock availability, and whether a product requires custom configuration. Products that are in stock and ship standard generally arrive sooner than custom-configured or special-order equipment. If you need an order by a specific date, please contact us before ordering so we can help set expectations.

Inspecting Your Delivery

Please inspect your order as soon as it arrives. If a product arrives damaged, is missing components, or you receive an incorrect item, contact us as soon as possible.

Please keep the product, packaging, shipping carton, labels, and all packing materials until the issue has been resolved — do not discard them, as the manufacturer or carrier may require this for a claim.

Delivery & Setup Options

Depending on the product, additional delivery services — such as inside delivery or white-glove setup — may be available. Availability and pricing vary by product and location; contact us for details on a specific item.

Shipping Area

We currently ship within the continental United States. If you are located in Alaska, Hawaii, or a U.S. territory, please contact us before ordering to confirm shipping availability and any applicable surcharges.

Questions

If you have any questions about shipping for a specific product, please contact us before placing your order.

Mobility Harbour
Mobility Harbour, LLC
Phone: 866-245-8911
Email: support@mobilityharbour.com
Website: mobilityharbour.com

Shipping policies are subject to change. The policy in effect at the time of purchase will apply to your order.